Snow storms, severe wind, floods and other natural disasters often bring out the best in people, as strangers reach out to help others in need. Unfortunately, the aftermath of a crisis also brings out some contractors taking advantage of those who have already been victimized.
The Better Business Bureau has sent THE LAKE 940 information to warn homeowners affected by natural disasters, like today’s Nor’Easter, to beware of “storm chasers” and out-of-town contractors soliciting businesses. Although not all storm chasers are scammers, they may lack the proper licensing for your area, offer quick fixes, or make promises they can’t deliver.
There are some things you should do when hiring any contractor, such as getting 3 estimates, getting everything in writing, and paying with a credit card.
The BBB also has tips for victims of natural disasters:
Contact your insurance company. Ask about your policy coverage and specific filing requirements. Save all receipts, including those for food, temporary lodging, or other expenses that may be covered under your policy. Your insurance company may also have recommended contractors.
Do your research. Find businesses you can trust on BBB.org. They have BBB Business Profiles on more than a million home contractors. Check your area for contractors. You may also find it helpful to get references from friends and relatives.
Resist high-pressure sales. Some storm chasers use tactics such as the “good deal” you’ll get only if you hire the contractor on the spot. Be pro-active in selecting a contractor and not re-active to sales calls on the phone or door-to-door pitches. Disaster victims should never feel forced to make a hasty decision or to choose an unknown contractor.
Be especially careful of door-to-door contractors. Many municipalities require a solicitation permit if sales people go door-to-door. Ask for identification. Check their vehicle for a business name, phone number, and license plates for your state or province.
Be wary regarding places you can’t see. While most contractors abide by the law, be careful allowing someone you do not know to inspect your roof and other areas of your house. An unethical contractor may actually create damage to get work. The same goes for attics, crawl spaces, ducts, and other places you cannot easily access or see for yourself.
BBB is also warning contractors to beware of storm chasers who offer to pay local construction companies substantial amounts of money to use the business’s established name, reputation, and phone. They masquerade as a local business, collect the insurance money and then move on, leaving the real business to deal with unsatisfied customers due to bad workmanship, unfinished work, or unfulfilled warranties.