911 Outage Impacts Local Police & Fire Departments


UPDATE:  The Massachusetts State Police say technical issues with the 9-1-1 system, and the resulting wireless capability outages, have been resolved. Massachusetts callers may resume using 911 from their cell phones for public safety emergencies.


If you have an emergency, dialing 9-1-1 from your cell phone may not go through, according to Massachusetts State Police.

A nationwide outage affecting CenturyLink, an Internet communications company, is impacting wireless 9-1-1 calls across the country.  It may be necessary to use the full 10-digit number of a local police or fire department in the event of an emergency.

If 9-1-1 does not work, you may try dialing the Massachusetts State Police Charlton barracks at (508) 721-4040, Sturbridge barracks at (508) 347-3352 or Millbury barracks at (508) 929-3232.

If you have an emergency in Webster or Dudley you may call the South Worcester County Communications Center at (508) 949-1197 or (508) 949-4559.

Here is a list of other local police departments that you should keep handy just in case 9-1-1 does not work.

Webster Police:  (508) 943-1212
Douglas Police: (508) 476-3333
Oxford Police: (508) 987-0156
Dudley Police: (508) 943-4411
Charlton Police: (508) 248-2250
Southbridge Police: (508) 764-5420
Auburn Police: (508) 832-7777
Sutton Police: (508) 865-8747
Millbury Police: (508) 865-3521
Northbridge Police: (508) 234-6211
Brookfield Police: (508) 867-5570
East Brookfield Police: (508) 867-6130
West Brookfield Police: (508) 867-1405
Sturbridge Police: (508) 347-2525 ext. 0
Uxbridge Police: (508) 278-7755

CenturyLink is aware of the problem and working on what they are calling a “network element” that is causing the problem.

The Massachusetts State Police will post updates later in the day when an update is available.

UPDATE: Technical issues with the 911 system, and the resulting wireless capability outages, have been resolved….

Posted by Massachusetts State Police on Friday, December 28, 2018